Terms & Conditions
Last updated September 2026.
These Terms & Conditions apply to all purchases made through sdevilledegoyet.com. By placing an order, you agree to these Terms & Conditions.
About the products
All artwork sold through this website has been created by Sophie de Ville de Goyet. The prints available for purchase are high-quality, professional fine art reproductions of original graphite drawings. Unless otherwise stated, all prints are sold unframed, hand-signed by the artist, and individually numbered. Frames, matting, and interior styling layouts shown in product photographs are for illustrative purposes only.
Due to differences in digital screen settings, display calibrations, and printing processes, slight variations in tone and contrast between the images shown online and the final physical artwork may occur. Very small variations in paper texture or print finish are a normal part of the fine art printing process and do not constitute defects. Any original artistic textures, graphite smudges, or graphite markings present from the creation of the original drawing are intentional characteristics of the artwork's design.
Limited Editions
Each artwork is released as a strict, highly limited edition of only 31 prints in total across all formats. Once an edition is opened, the physical prints are distributed strictly across the following size breakdown: 8 x 15x20cm prints, 8 x 20x30cm prints, 9 x 30x40cm prints, 4 x 40x60cm prints, and 2 x 60x80cm prints. Every individual piece is hand-signed and numbered by Sophie de Ville de Goyet. Once all 31 prints within a specific drawing's edition have been sold, the edition closes permanently and will never be reproduced or reprinted the same, unless stated otherwise.
Pricing, Fulfilment, Ordering & Payments
-A5 Prints: €35.00
-A4 Prints: €55.00
-A3 Prints: €75.00
-A2 Prints: €100.00
-A1 Prints: €160.00
An order is deemed confirmed only once full payment has been successfully received. Payments are securely processed through Wix Payments and its authorised third-party gateways. The artist never receives, handles, or stores your complete payment card information. We reserve the absolute right to cancel or refuse any order prior to shipment in cases of suspected fraud, unauthorised commercial resale, checkout pricing errors, or unforeseen circumstances that make fulfilment impossible, upon which a full refund will be issued.
Payment
Payments are securely processed through Wix Payments and its authorised third-party gateways. Accepted payment methods include major debit cards and credit cards. Payment must be cleared in full before custom production or printing begins (except for designated items purchased during an official pre-order period, if applicable). The artist never receives, handles, or stores your complete payment card information.
Production timeline
During initial collection launches, (if stated) selected artworks may be offered as a pre-order. Outside of designated pre-order windows, all prints are made-to-order individually after a purchase is successfully processed. Production and physical fulfilment are carried out by a professional printing partner on the artist's behalf.
Shipping & Delivery
Confirmed orders are packaged and dispatched once a week, exclusively on Fridays. Delivery timeframes vary depending on the destination country, customs processing times, and the date the order was placed.
Customers are strictly responsible for providing a complete, accurate, and valid shipping address at the time of checkout. The artist cannot accept responsibility or liability for delivery delays, failed delivery attempts, or total parcel losses caused by incorrect or incomplete shipping information provided by the buyer.
Customs & Import charges
Shipments sent outside the domestic shipping zone may be subject to customs duties, import VAT, local processing taxes, or carrier handling fees charged by the destination country.
All such customs clearings, import charges, and administrative fees are the sole financial responsibility of the customer. They are not included in the artwork purchase price or the checkout shipping costs, and cannot be refunded by the artist.
Returns & Exclusions (EU Right of Withdrawal Exemption)
Because every single fine art print is produced individually after purchase according to the specifications selected by the customer, all sales are final. Pursuant to European Union consumer protection laws regarding goods made to the consumer's specifications or clearly personalised, the standard statutory right of withdrawal does not apply. Returns, cancellations, or exchanges are not accepted for changes of mind, ordering the incorrect print size, personal aesthetic preference, or accidental purchases.
Damaged, Defective, or Incorrect Orders
If your order arrives significantly damaged during transport, contains a structural manufacturing defect, or if the incorrect artwork variant was sent, you must report the issue within seven consecutive days of delivery.
To file a claim, please contact sdevilledegoyet@gmail.com within this 7-day window and provide:
-Your official order number
-A clear description of the issue
-High-resolution photographs showing both the damage to the artwork and the condition of the external shipping packaging.
Each claim will be reviewed individually. Where a transit error or production defect is verified, a replacement print will be arranged at no additional cost to the customer. Damage caused by improper opening, handling, framing, or post-delivery accidents is completely excluded from this policy.
Intellectual Property & Copyright
All artwork images, illustrations, photographs, text, logos, branding elements, and digital designs displayed on sdevilledegoyet.com remain the exclusive intellectual property of Sophie de Ville de Goyet and are protected by international copyright laws. Copyright automatically belongs to the artist from the exact moment of creation. The purchase of a fine art print grants the customer ownership of that specific physical piece of paper only. It does not transfer copyright, digital duplication rights, or commercial exploitation rights.
Changes to Terms
These Terms & Conditions may be updated periodically to reflect operational or regulatory changes. The version published on this webpage at the exact time your purchase is completed will govern your order.
Privacy Policy
Last updated September 2026.
Your privacy is highly valued. This Privacy Policy explains how your personal data is collected, used, shared, and protected when you visit sdevilledegoyet.com or make a purchase from the online shop.
Information collected
When you complete a purchase, create a customer profile, or communicate with the studio, we collect the personal information you provide, including:
-First and last name
-Email address
-Billing address
-Shipping address
-Precise order details
-Correspondence relating to your inquiries or purchases
Your raw financial payment information (such as credit card numbers) is securely processed directly by Wix Payments. The artist never has access to, handles, or stores your full payment credentials.
How is your information is used?
Your personal information is processed strictly in accordance with General Data Protection Regulation (GDPR) requirements and is used solely to:
-Process, fulfill, and manage your store orders
-Coordinate custom printing, packaging, and shipping logistics
-Communicate updates regarding your order status or respond to your inquiries
-Comply with statutory tax, accounting, and legal obligations
Data Retention & Sharing
Your personal information is never sold, leased, traded, or rented to third-party marketing companies.
We only share limited, strictly necessary data with trusted service providers to execute transactions and complete fulfilment. These parties are contractually bound to protect your data and include:
-Wix: Our e-commerce hosting platform
-Wix Payments / Stripe: Our secure transaction gateways
-Professional Printing Partner: For print production
-Bpost /Shipping Carriers: For physical package delivery and tracking generation
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy and to satisfy legal, tax, or reporting requirements.
Cookies
This website utilises essential cookies to ensure secure checkout processing, track shopping cart contents, and maintain basic site functionality. By using this website, you consent to the placement of these functional cookies. You can manage or disable cookies via your browser settings, though doing so may prevent the checkout system from operating correctly.
Data security
We implement reasonable technical and organisational security measures to safeguard your personal data against unauthorised access, loss, or alteration. However, please be aware that no method of online transmission or electronic data storage can be guaranteed 100% secure.
Your rights
Under applicable European data protection laws (GDPR), you hold the right to request access to the personal data we hold about you, to request corrections to inaccurate information, or to request the complete deletion of your data, subject to any prevailing legal or tax obligations that require certain records to be retained for compliance.
Contact
For any data privacy inquiries, or to exercise your data rights, please contact:
Sdevilledegoyet@gmail.com
Shipping Policy
Last updated September 2026.
Every fine art print is produced with exceptional care and professionally packaged before being dispatched from the studio.
Processing & Studio Schedule
Apart from designated pre-order launch windows, all prints are produced individually after a customer's order is completed.
To maintain an efficient studio workflow, all orders are packaged and shipped once a week, exclusively on Fridays. If your order is placed over the weekend or early in the week, it will be prepared during our weekly cycle and dispatched on the upcoming Friday.
Shipping destinations
We ship across Europe and to North America. To accommodate varied international courier surcharges while keeping checkout clear, our rates are calculated strictly by weight classes at checkout:
-Belgium, Netherlands & Luxembourg: Tracked Home Delivery ranges from €6.00 to €8.00.
-Slovakia + Slovenia: Tracked Home Delivery ranges from €12.00 to €15.00.
-Rest of Europe (Germany, France, Italy, Spain, Portugal, Finland, Sweden, Croatia, etc.): Tracked Home Delivery ranges from €8.00 to €15.00.
-United Kingdom & Switzerland: Tracked Home Delivery ranges from €8.00 to €15.00.
-United States & Canada: Tracked Transatlantic Home Delivery ranges from €12.00 to €35.00.
Delivery Times & Tracking
Estimated delivery times vary depending on the destination zone and local carrier processing times. All shipments are processed via Bpost and include full end-to-end tracking. A tracking link will be emailed to you automatically as soon as your package is scanned on Friday.
While packages generally arrive within the estimated windows, delivery dates are approximations and can occasionally be affected by customs clearances, weather anomalies, or local postal disruptions beyond our control.
Packaging standards
We use high-durability, protective packaging layouts to protect your art during transit:
-15x20cm and 20x30cm formats: Shipped flat in rigid, heavy-duty cardboard backing mailers with protective glassine paper shielding the face of the artwork.
-30x40cm, 40x60cm, and 60x80cm formats: Carefully rolled with protective glassine paper and shipped inside heavy-duty, square-sided corrugated mailing boxes to prevent bending or automated sorting machine damage.
Customs, duties & import fees
For destinations outside of the European Union, including the United Kingdom, Switzerland, the United States, and Canada, parcels must clear local customs thresholds. All import VAT, customs duties, local processing taxes, or carrier customs-handling fees are the sole financial responsibility of the customer. These administrative fees are determined entirely by your local border authorities, are billed directly by the courier network prior to physical delivery, and cannot be refunded or paid for by the studio.
Incorrect Addresses & Failed Deliveries
Please carefully verify that your shipping address is accurate, complete, and valid before completing your checkout. The studio cannot accept responsibility or financial liability for packages that are delayed, lost, or returned to sender due to incorrect address strings, missing apartment/box numbers, or parcels left uncollected at local pickup point shops. If a parcel is returned to the studio due to buyer error, the customer will be responsible for the reshipping fees.
Shipping Questions
For any questions regarding your parcel's transit or specific shipping rules, please contact:
sdevilledegoyet@gmail.com with the subject line: Shipping Enquiry
Returns Policy
Last updated September 2026.
Because every fine art print is produced individually after an order is placed, we do not accept returns, cancellations, or product exchanges.
We do not offer refunds or modifications for:
-Change of mind or general buyer's remorse.
-Ordering the wrong print size or orientation.
-Personal aesthetic preference or interior decor mismatch.
-Accidental purchases.
-Damage caused to the print after physical delivery (including improper unrolling, handling, or framing accidents).
Transport Damage Claims
If your print arrives significantly damaged due to carrier mishandling during delivery, please contact the studio within seven days of receiving your package.
Please send an email to sdevilledegoyet@gmail.com containing:
-
Your official order number
-
A clear description of the physical damage
-
Clear photographs showing the damage to the print, along with photographs showing the condition of the external shipping box or envelope.
Once your claim is received and verified, we will arrange an appropriate solution, which will include producing and sending a brand-new replacement print at no extra charge.
Incorrect Items Received
In the rare event that you receive an incorrect print size or a different artwork variant than what was ordered, please contact us within seven days of delivery. We will immediately arrange for the correct item to be dispatched and provide instructions for the return of the incorrect piece at our expense.
Minor imperfections
Very small variations in paper texture, print finish, or colour reproduction are a normal part of the fine art printing process and are not considered defects. Any original graphite smudges, paper textures, or graphite markings present from the creation of the original drawing are intentional characteristics of the artwork's design, though most are digitally optimised before reproduction.
Contact
For all order return or damage inquiries, please contact:
sdevilledegoyet@gmail.com with the subject line: Return Item
Copyright notice
Last updated September 2026.
All artwork, designs, illustrations, photography, text, and digital media displayed on sdevilledegoyet.com are the original creations of Sophie de Ville de Goyet and are fully protected under international copyright laws.
Copyright automatically belongs to the artist from the exact moment an artwork is physically created. The purchase of a limited-edition or original print grants the customer ownership of that specific physical piece of paper only.
Purchase does not grant any copyright ownership, reproduction rights, digital duplication rights, or commercial licenses. The artwork may not be scanned, printed, shared digitally for commercial purposes, adapted, or resold for commercial profit without explicit, prior written authorization from Sophie de Ville de Goyet. Any unauthorised commercial use or copyright infringement will be subject to legal recourse.
You may not:
- reproduce or copy any artwork
- scan or digitally reproduce a print
- sell, distribute or commercially exploit any artworks
- reproduce artwork on merchandise or other products
- upload artwork to print on demand website
- use artwork for advertising or promotional purposes
- modify, adapt or create derivative works
- use artwork for artificial intelligence training, machine learning datasets or similar technologies.
Website photographs, product images, portfolio images, signatures, branding and graphics are also protected by copyright and may not be copied.
If you believe copyrighted material from this website has been used without authorisation, or if you wish to enquire about licensing or commercial use, please contact
Sdevilledegoyet@gmail.com
© 2026 Sophie de Ville de Goyet. All rights reserved.